Privacy Policy

Privacy Policy for Smile Angel Organisation Limited

Last Updated: 27 March 2026

At Smile Angel (www.smileangel.org), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Smile Angel is a Social Enterprise Limited by Guarantee, registered in England and Wales.

Company Number: 13999633

Registered Office: Royal Arsenal Gatehouse, Beresford Square, London, England, SE18 6AR.

Primary Contact Email: info@smileangel.org

Note on Correspondence: Our registered office address is for statutory legal notices only. We do not have a general mail forwarding service at this location. To ensure your inquiry or Data Subject Access Request is received and processed promptly, please contact us via email.

2. The Data We Collect

We may collect and process the following data about you:

Identity Data: Your name and any identifiers you provide when contacting us.

Contact Data: Your email address and telephone number.

Technical Data: Your IP address, browser type, and operating system collected via cookies.

Usage Data: Information about how you navigate and use our website.

3. How We Use Your Information

We only process your data when we have a legal basis to do so:

Consent: When you opt-in to receive our updates or newsletters.

Contract: When processing is necessary to fulfill a service you have requested.

Legal Obligation: When we must comply with UK law or regulatory requirements.

Legitimate Interests: For the effective management and security of our website.

4. Data Sharing and Security

We do not sell your personal data. We may share your information with trusted third-party service providers (such as website hosts or email platforms) only as necessary to run our operations. We have put in place appropriate security measures to prevent your personal data from being lost, used, or accessed in an unauthorized way.

5. Your Legal Rights

Under the UK GDPR, you have the following rights:

The right to access the personal data we hold about you.

The right to rectification of inaccurate information.

The right to erasure (the "right to be forgotten").

The right to restrict or object to certain types of processing.

To exercise any of these rights, please contact us at info@smileangel.org. Please use email for these requests to ensure they are tracked and handled within the statutory one-month timeframe.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings, though this may affect the functionality of certain parts of our site.

7. How to Complain

If you have any concerns about our use of your data, please contact us directly via email. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's data protection regulator, at www.ico.org.uk.